2023.09-Kyloe-logo-transparent

Calculating time savings on automated call notes

How do I measure time saved on automated call notes?

 

This is one of the most common questions agency leaders ask when evaluating AI note-taking tools  and the honest answer?

It depends on how well the tool is actually being used.

Kyloe NoteTaker - Bulletin

 

The realistic starting point

A working benchmark is around five minutes saved per call. That sounds modest, but across a busy team handling dozens of calls a day, it compounds quickly. The catch is that you only bank those minutes if three things happen:

  • Notes are generated quickly

  • The recruiter doesn't spend time rewriting everything

  • The record gets saved back into your ATS or CRM where the work actually happens.

If any of those steps breaks down, the saving evaporates.

 

NoteTaker (1)
How to measure it in seven days

Before you model anything, measure what you do now.

  1. Time ten calls the old way (notes, saving, updating fields)  and record the total minutes.

  2. Time ten calls with the AI notetaker enabled.

The difference, multiplied by your actual adoption rate, is your real saving. Not your theoretical one.

 

Be realistic

Adoption is the variable nobody models completely honestly.

It's tempting to assume your whole team will use a new tool consistently from week one. They won't, and that's not a criticism, it's just how change works. A sensible target for early adoption is around 60% of scheduled calls captured, which gives you a realistic base to model from.

Build adoption into your numbers, and your ROI calculation will survive contact with reality.

Want to find out more about measuring ROI of your AI investments?